Bookings: All bookings must be made in writing (email or written document) and confirmed by Lady Graze Catering within 48 hours.
Deposits: A non-refundable deposit of 20% of the total order amount is required to secure a booking. This deposit is due upon booking confirmation.
Payment: The remaining balance is due 7 days prior to the event date.
Cancellations and Refunds
Cancellations: If a booking is cancelled, the following refund policy applies:
20 days or less before the event: 20% refund
21-40 days before the event: 50% refund
41 days or more before the event: Deposit is forfeited.
Force Majeure: In the event of a force majeure event (such as a natural disaster or government restrictions), both parties may be released from their obligations under this agreement.
Changes to Bookings
Changes: Any changes to the original booking (e.g., date, venue, menu) must be requested in writing and are subject to availability and additional fees.
Pricing and Payment
Pricing: Prices quoted are based on the information provided at the time of booking and may be subject to change due to factors such as increased costs or changes in the scope of services.
Payment: Payment is due in full 7 days prior to the event date. Late payments may result in additional fees or cancellation of the booking.
Venue and Equipment
Venue: The client is responsible for providing a suitable venue with adequate facilities and utilities.
Equipment: Lady Graze Catering will provide the necessary equipment for the event, subject to availability.
Liability
Liability: Lady Graze Catering is not liable for any damages or losses incurred by the client or their guests, except for those caused by the negligence of Lady Graze Catering or its employees.
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